Refund policy

Return Policy - Ibro Gold

We want you to be happy with your luxury timepiece and jewelry.

RETURN WINDOW: 7 days from delivery date

HOW TO RETURN:

1. By Mail: Send to Shop G-021a Tejuosho Ultra Modern Shopping Centre, Yaba Lagos, Nigeria. Buyer arranges GIG Logistics or DHL insured delivery with tracking. No free return label.
2. In-Store: Return directly to Shop G-021a Tejuosho Ultra Modern Shopping Centre, Yaba Lagos, Nigeria.

CONDITIONS:
- Products must be new, unworn, with all original packaging, tags, and certificates
- 18k gold must be with receipt + warranty card
- Refund processing time: 2 days after we receive the returned item
- Refund will be made to original payment method - Bank Transfer to GTBank 0107554403 or original method

CONTACT:
WhatsApp: 0803 757 6354
Email: Ibrahim@ibrogold.org
Address: Shop G-021a Tejuosho Ultra Modern Shopping Centre, Yaba Lagos, Nigeria

This policy matches our Google Merchant Center return policy - Nigeria only, same day Lagos, 2-3 days outside Lagos.